Ferns N Petals Customer Service

Ferns-N-Petals-Review

Choosing the perfect gift for your loved ones should have the best quality to demonstrate your love and support. Among the most popular ways to do this is by giving them flowers. But for those who are too far away from their loved ones, the the simple act of giving need not be impossible.

Ferns n Petals is one of those online flower shops that could make this possible. You can even send gifts even if you’re in another country.

In this guide, we’ll take a closer look into Ferns n Petals to see what they can offer.

Ferns-N-Petals-Logo

Before anything else, you may be the type of person who prefers some video material to help you make your decision. You can watch this video on YouTube by “CREATORS”. The video will show you how professional and proper the packaging of Ferns n Petals is, and you’ll get an example of how the gifts will be delivered.

What is Ferns n Petals? Ferns N Petals Customer Service

This flower shop was founded and managed by Vikaas Gutgutia back in 1994 as a small flower shop before becoming the major e-commerce site for flowers and gift.

They first began with delivering flowers before including different items like cakes, chocolates, as well as gifts such as accessories and perfumes.

Nowadays, Ferns n Petals has a worldwide reach, allowing clients to send gifts and bouquets to distant countries.

The flower bouquets are arranged by local florists. They also have nearly 300 retail shops, making their gift and floral delivery possible.

They have a wide variety of flowers, plants, and gifts to select from. And depending on your area, you might have your gifts delivered on the same day.

Who’s this for?

Ferns n Petals is for everyone. They have a good selection of bouquets which were organized by their network of florists. It is a one-stop-shop for all gifting needs. You can add cakes or chocolates to your order of bouquets. You may even add gifts like clothing, stuffed toys, or a live guitarist.

If you already have your personal florist, this may not be for you. Overall, Ferns n Petals is an exceptional place to find exactly what you are looking for, especially if you’re looking for somethings that can have everything delivered in one go.

What does Ferns n Flowers offer?

Since they claim to be your one-stop-gift shop, they have almost everything you need.  We’ll take a look at each category. Ferns N Petals Customer Service

Ferns N Petals Customer Service

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Flowers

Since they started out as a flower shop, they’re famous for their flowers. They have a wide selection to choose from. You may choose from a bouquet of roses to a bouquet of carnations. You may even have your flowers arranged in a vase or a sleeve, apart from having the option to have the flowers mixed.

Their mixed bunch of roses is the website’s bestseller, but customers have also raved about their exotic flower selections.

What makes them unique is that you can have the flowers arranged in a box, vase, bouquets, or even a basket.

Plants

Although flowers are the most popular, some people prefer plants. Apart from adding more green into your house, they’ll also last longer than bouquets, which makes this gift more memorable. They have a vast selection for this too.

You can choose to send indoor or outdoor plants. They also added terrariums. Ferns n Petals doesn’t stop there, though. They also have seed packets, gardening tools, planters, self-growing kits, and even landscaping decors.

Cakes

Much like everything else, they provide a vast array of cakes that may go nicely with the flowers or plants that you want to give as a gift. They have categorized the cakes by occasion, so that you won’t have too much trouble looking through the full list.

You might also have the cakes include a personal message or even have a photograph printed on them.

If cakes are too much, they also offer cupcakes and jar cakes in various flavors.

Chocolates

For those who aren’t into floral bouquets and plants, you could even send a bouquet of chocolates. You can choose from different brands of chocolate such as KitKat, Milka, Snickers, Cadbury, and even Ferrero Rocher. They have these chocolates organized as they would with their flowers.

Gifts

Ferns n Flowers might not be as successful as it is today if they haven’t ventured into integrating different gifts to complement their bouquets. They are able to include as many products as possible since they have so many retail partners. Their gifts can vary from toys to home decor and even books.

That is not all however, they also let you gift ‘experiences’. Like being serenaded with a guitar or even romantic getaways. However, the choices will vary per city, and some countries may have limited offerings.

What is more, is that they also provide services like business gifts. You may send cakes and flowers that match the professional setting also. These may be sent to your long-time clients and business partners as a thank you gift.

Personalized Gifts

If you want to send a more personalized present, they also give you this choice.  You can send customized mugs, lamps, caricatures, or even accessories. It is also possible to have your flowers, plants, cakes, and chocolates personalized too.

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How to Navigate the Website?

With so many products under one website, it can be confusing for first-time visitors. Luckily they’ve categorized the gifts by type and occasion.

You can go straight ahead and click the type of gift that you’re planning on purchasing if you already know what you want to get.

If you are just browsing and have not decided yet, you can try their “Occasions” type. They will suggest gifts fit for every kind of occasion. They sorted it out depending on the festival, special occasions, or even simple gestures like congratulating or wishing them good luck.

If you want to add the item to your cart, you want to enter the postal code of the address of the person you’ll have it delivered to prior to paying at checkout.

How to purchase from Ferns n Petals?

App vs. Website

You can either use their site or mobile application to choose your gift. Before you can purchase anything from them, you’ll need to make your profile first. Either method is fine. You will also get the identical offering from the site when you use their program.

Delivery and Shipping

Ferns n Petals will need a few more information from you before you head to checkout.  They’ll need the address and the recipient’s contact information. You will also need to select your date of delivery and the time you want it to be sent.

Some items can’t be sent to other countries. If it cannot find the address when you enter the postal code (also called pin code), Ferns n Petals might not be able to deliver the item to that area yet.

Once done, your shipping fee will be calculated and finalized. Ferns N Petals Customer Service

Payment

Ferns n Petals accepts payment from MasterCard, Maestro, Visa, American Express, Paypal, Debit Card, and even from digital wallets. They also accept Cash on Delivery.

Pros and Cons

Now that we looked into what they offer and how to order from them let’s take a look at the pros and cons of purchasing from Ferns n Petals.

Pros

  • Has a lot of options to choose from
  • You can have your information hidden from the receiver
  • You can customize gifts
  • You can add as many items as you like to be delivered
  • Offers deliveries to other countries

Cons

  • No refunds if the goods are damaged during transit
  • No refunds for unsuccessful deliveries
  • Customer service can be slow
  • Deliveries aren’t always on time for distant areas

 

The Final Verdict

If you’re looking for a shop to get all you will need to send gifts, Ferns n Petals is a great shop. They’ve categorized their gifts into different kinds and occasions, making the whole process easier. However, their policies on refunds can be too strict. However, you won’t be getting any refunds if the product is damaged by the handler during the delivery.

Customers have also mixed reviews. But, most negative reviews come from customers that are somewhat further from the city. While customers that were nearer had given favorable reviews.

It might be best to look for another way of sending your loved ones gifts if they live far from major cities. If they are near a city, however, Ferns n Flowers is an exceptional site to buy them gifts from.

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FAQ Ferns N Petals Customer Service

Why do I need to create an account?

Making an account will help save your information to make purchasing and ordering simpler next time you choose to. It’s also free, so you won’t have to be concerned about extra charges.

Can I track my delivery?

Yes. You can monitor the delivery. You’ll find “Track Order” at the top of the right of the webpage. You will need to click on that, and it will ask for your order number. After adding the details, you click on “Track Now” to see the progress.

What time should I expect the orders to be delivered?

Unless stated or unless you chose midnight delivery, expect the items to be delivered within 8 in the morning to 10 in the evening.

How will I know if my order has been confirmed?

You’ll receive an email and an SMS containing your order number once it’s confirmed.

What’s “Midnight Delivery”?

You can have your items delivered at around 11 pm to 12 midnight for an extra fee.

What does “Delivery Attempted” mean?

It means they’ve attempted to deliver the gift to the address, but either the recipient isn’t there, isn’t responding, or the receiver’s address was incomplete or incorrect.

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