Ferns N Petals Customer Care

Ferns-N-Petals-Review

To demonstrate your love and support to your friends and family, the perfect present should have the best quality. Among the most popular ways to do that is by giving them flowers. The simple act of giving does not need to be impossible even for people who are too far away from their loved ones.

Ferns n Petals is just one of the online flower shops that can make this possible. You can also send gifts even if you’re in another country.

In this guide, we’ll take a closer look into Ferns n Petals to see what they can offer.

Ferns-N-Petals-Logo

Before anything else, you may be the type of person who prefers a video to help you make your decision. You can watch this video on YouTube by “CREATORS”. The video will show you how professional and proper the packaging of Ferns n Petals is, and you’ll get an example of how the gifts will be delivered.

What is Ferns n Petals? Ferns N Petals Customer Care

This flower shop was founded and managed by Vikaas Gutgutia back in 1994 as a small flower shop before becoming the leading e-commerce site for flowers and presents.

Before adding other items, they first started with delivering arranged flowers. Now they have added presents to go along with the flowers. These items are cakes, chocolates, and even perfumes and accessories.

Ferns n Petals now has a global reach, allowing customers to send gifts and bouquets to far countries.

The flower bouquets are arranged by local florists. Their gift and floral delivery is made possible by having nearly 300 retail shops.

They have a wide variety of flowers, plants, and gifts to select from. And depending on your area, you might have your gifts delivered on the same day.

Who’s this for?

Ferns n Petals is for everybody. They have a fantastic selection of bouquets which were arranged by their network of florists. It’s a one-stop-shop for all gifting needs. You can add chocolates or cakes to your order of flowers. You can even add gifts like clothing, stuffed toys, or a live guitarist.

If you already have your individual florist, this might not be for you. But if you’re looking for something to get everything delivered in one go, Ferns n Petals is an excellent place to find what you need.

What does Ferns n Flowers offer?

They almost have everything you need, being the one-stop-gift store.  We’ll have a look at each category. Ferns N Petals Customer Care

Ferns N Petals Customer Care

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Flowers

Since they started out as a flower shop, they’re most famous for their flowers. They have a wide selection to choose from. You can select from a bouquet of roses to a bouquet of carnations. You can even opt for a mix of flowers which may be arranged in a vase or a sleeve.

Their mixed bunch of roses is the site’s bestseller, but customers also have raved about their exotic flower selections.

What makes them unique is that you can have the flowers arranged in a box, vase, bouquets, or perhaps a basket.

Plants

Although flowers are the most popular, some people prefer plants. Aside from adding more green into your home, they’ll also last more than bouquets, making this gift more memorable. They have a vast selection for this also.

You can choose to send indoor or outdoor plants. They also added terrariums. Ferns n Petals does not stop there, however. They also have seed packets, gardening tools, planters, self-growing kits, and even landscaping decors.

Cakes

Much like everything else, they provide a vast array of cakes that may go well with the flowers or plants that you would like to give as a present. They’ve categorized the cakes by occasion, so you won’t have too much trouble looking through the whole list.

You might also have the cakes include a personal message or even have a photograph printed on them.

If cakes are too much, they also supply cupcakes and jar cakes in various flavors.

Chocolates

For those who aren’t into floral bouquets and plants, you can also send a bouquet of chocolates. You can select from different brands of chocolate such as KitKat, Milka, Snickers, Cadbury, as well as Ferrero Rocher. They have these chocolates organized as they would with their flowers.

Gifts

Ferns n Flowers may not be as successful as it is now if they haven’t ventured into integrating other gifts to complement their flowers. Since they have so many retail partners, they’re able to include as many products as possible. Their gifts can vary from toys to home decor and even books.

That is not all though, they also let you gift ‘experiences’. Such as being serenaded with a guitar or even romantic getaways. However, the options will vary per city, and some countries may have limited offerings.

What is more, is that they also offer services like company gifts. You can send cakes and flowers that match the professional setting also. These can be sent to your long-time clients and business partners as a thank you gift.

Personalized Gifts

They also give you the option to send a more personalized present.  You can send customized mugs, lamps, caricatures, or even accessories. It is also possible to have your flowers, plants, cakes, and chocolates personalized too.

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How to Navigate the Site?

It can be confusing for some because they have so many products under a single website. Luckily they have categorized the presents by type and event.

If you already know what you want to buy, you can go straight ahead and click on the type of gift you’re thinking about purchasing.

If you’re just browsing and haven’t decided yet, you can try their “Occasions” type. They will suggest gifts fit for every kind of occasion. They sorted it out depending on the festival, special occasions, or even simple gestures like congratulating or wishing them good luck.

If you want to add the item to your cart, you need to enter the postal code of the address of the person you’ll have it delivered to before paying at checkout.

How to order from Ferns n Petals?

App vs. Website

You may either use their site or mobile application to select your gift. Before you can buy anything from them, you’ll have to make your profile first. Either way is fine. You’ll also get the same offering from the website when you use their program.

Delivery and Shipping

Before heading off to payment, Ferns n Petals will need a couple more details from you.  They’ll want the address and the recipient’s contact info. You’ll also need to select your date of delivery and the time you want it to be sent.

Some items cannot be sent to other countries. Ferns n Petals may not be able to deliver the item to the area yet if it cannot locate the address when you enter the postal code (also called pin code).

Once done, your shipping fee will be calculated and finalized. Ferns N Petals Customer Care

Payment

Ferns n Petals accepts payment from MasterCard, Maestro, Visa, American Express, Paypal, Debit Card, as well as from digital wallets. They also accept Cash on Delivery.

Pros and Cons

Since we’ve looked into what they offer and how to order from them let’s take a look at the advantages and disadvantages of buying from Ferns n Petals.

Pros

  • Has a lot of options to choose from
  • You can have your information hidden from the receiver
  • You can customize gifts
  • You can add as many items as you like to be delivered
  • Offers deliveries to other countries

Cons

  • No refunds if the goods are damaged during transit
  • No refunds for unsuccessful deliveries
  • Customer service can be slow
  • Deliveries are not always on time for distant areas

 

The Final Verdict

If you’re looking for a shop to get all you will need to send gifts, Ferns n Petals is a great shop. They’ve categorized their gifts into various types and occasions, which makes the whole process easier. However, their policies on refunds can be too strict. However, you won’t be getting any refunds if the product is damaged by the handler during the delivery.

Customers have also mixed reviews. But, most negative reviews come from customers which are somewhat further from the city. While customers that were closer had given favorable reviews.

It may be best to look for another way of sending your loved ones gifts if they live far from major cities. If they are near a city, though, Ferns n Flowers is an excellent site to buy them gifts from.

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FAQ Ferns N Petals Customer Care

Why do I want to make an account?

Making an account will save your information to make ordering and purchasing easier next time you decide to. It’s also free, so you won’t have to worry about extra charges.

Can I track my delivery?

Yes. You can monitor the delivery. At the top of the right side of the webpage, you will find “Track Order”. You’ll need to click on that, and it will request your order number. After adding the details, you click on “Track Now” to see the progress.

What time should I expect the orders to be delivered?

Unless stated or unless you chose midnight delivery, expect your order to be delivered within 8 in the morning to 10 in the evening.

How will I know if my order has been confirmed?

Once your order has been confirmed, you should receive an email and an SMS with your order number.

What’s “Midnight Delivery”?

You can have your items delivered at around 11 pm to 12 midnight for an extra fee.

What does “Delivery Attempted” mean?

It means that they have tried to deliver the gift to the address, but either the receiver is not there, is not responding, or the recipient’s address was incomplete or incorrect.

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