Ferns N Petals Case Study Problem Definition

Ferns-N-Petals-Review

To demonstrate your love and support to your friends and family, the perfect gift should have the best quality. Among the most popular ways to do this is by giving them flowers. The task does not need to be impossible even for those who are too far away from their loved ones.

Ferns n Petals is one of those online flower shops that could make this possible. Even when you’re in a different country, you can still send your gifts to them.

In this guide, we will take a closer look into Ferns n Petals to find out what they can offer.

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Before we go on, you may be the type of person who needs some video material to help you make your decision. You can watch this video on YouTube by “CREATORS”. You’ll be able to see how proper and professional the packaging of Ferns n Petals is, and you’ll get an example of how the gifts will be delivered.

What’s Ferns n Petals? Ferns N Petals Case Study Problem Definition

This flower shop was founded and managed by Vikaas Gutgutia back in 1994 as a small flower shop before becoming the major e-commerce site for flowers and gift.

They first started with delivering flowers before adding different items like cakes, chocolates, and even presents such as accessories and perfumes.

Nowadays, Ferns n Petals has a global reach, allowing clients to send gifts and bouquets to distant countries.

The flower bouquets are arranged by local florists. They also have almost 300 retail shops, making their gift and floral delivery possible.

They have a huge variety of flowers, plants, and gifts to select from. And depending on your area, you may have your gifts delivered on the same day.

Who is this for?

Ferns n Petals is for everyone. They have a fantastic selection of bouquets that were arranged by their network of florists. It’s a one-stop-shop for all gifting needs. You can add cakes or chocolates to your order of bouquets. You may even add gifts like clothing, stuffed toys, or even hire a live guitarist.

If you already have your individual florist, this may not be for you. But if you’re looking for something to get everything delivered in one go, Ferns n Petals is an excellent place to find what you are looking for.

What does Ferns n Flowers offer?

They almost have everything you need, being the one-stop-gift store.  We’ll have a look at each category. Ferns N Petals Case Study Problem Definition

Ferns N Petals Case Study Problem Definition

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Flowers

Flowers are what they’re most famous for since they started out as a flower shop. They have a wide selection to choose from. You may select from a bouquet of roses to a bouquet of carnations. You may even opt for a mix of flowers which may be arranged in a vase or a sleeve.

Their mixed bunch of roses is the website’s bestseller, but customers have also raved about their exotic flower selections.

What makes them unique is that you can have the flowers arranged in a box, vase, bouquets, or even a basket.

Plants

Although flowers are the most popular, some folks prefer plants. Aside from adding more green into your house, they’ll also last more than bouquets, which makes this gift more memorable. They have a vast selection for this too.

You can choose to send indoor or outdoor plants. They also included terrariums. Ferns n Petals does not stop there, though. They also have seed packets, gardening tools, planters, self-growing kits, and even landscaping decors.

Cakes

Much like everything else, they offer a wide variety of cakes that can go well with the flowers or plants you would like to give as a gift. You won’t have to worry about having too much trouble looking through the full list either since they’ve categorized the cakes by type.

You can also have the cakes include a personal message or even have a photograph printed on them.

They also spply cupcakes and jar cakes in various flavors, if cakes are a bit too much for you.

Chocolates

For those people who aren’t into floral bouquets and plants, you could even send a bouquet of chocolates. You can choose from different brands of chocolate like KitKat, Milka, Snickers, Cadbury, as well as Ferrero Rocher. They have these chocolates organized as they would with their flowers.

Gifts

Ferns n Flowers might not be as successful as it is now if they have not ventured into incorporating different gifts to complement their flowers. They’re able to include as many products as they can since they have so many retail partners. Their gifts can range from toys to home decor as well as novels.

That is not all though, they also let you gift ‘experiences’. Such as being serenaded with a guitar or even romantic getaways. However, the choices will vary per city, and some countries may have limited offerings.

What’s more, is that they also provide services like company gifts. You can send cakes and flowers that match the professional setting as well. You can send these as a thank you to your business partners and clients.

Personalized Gifts

They also give you the option to send a more personalized gift.  You can send customized mugs, lamps, caricatures, or even accessories. You can also have your flowers, plants, cakes, and chocolates personalized too.

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How to Navigate the Website?

With so many products under one site, it may be confusing for first-time visitors. Luckily they have categorized the presents by type and occasion.

If you already know what you want to buy, you can go straight ahead and click on the type of gift you are thinking about purchasing.

If you are just browsing and haven’t decided yet, you can try their “Occasions” type. They will suggest gifts fit for every kind of occasion. They sorted it out based on the festival, special events, or even simple gestures such as congratulating or wishing them good luck.

If you would like to add the item to your cart, you want to enter the postal code of the address of the person you’ll have it delivered to before paying at checkout.

How to purchase from Ferns n Petals?

App vs. Website

You may either use their site or mobile application to choose your gift. Before you can buy anything from them, you will have to make your profile first. Either method is fine. You will also get the same offering from the website when you use their app.

Shipping and delivery

Before going off to payment, Ferns n Petals will require a couple more information from you.  They’ll need the complete address and the recipient’s contact info. You’ll also need to pick your date of delivery and the time you want it to be sent.

Some items cannot be sent to other countries. If it cannot locate the address when you enter the postal code (also known as pin code), Ferns n Petals may not be able to deliver the item to this area yet.

Once completed, your shipping fee will be calculated and finalized. Ferns N Petals Case Study Problem Definition

Payment

Ferns n Petals accepts payment from MasterCard, Maestro, Visa, American Express, Paypal, Debit Card, as well as from digital wallets. They also accept Cash on Delivery.

Pros and Cons

Since we’ve looked into what they offer and how to order from them let us take a look at the pros and cons of buying from Ferns n Petals.

Pros

  • Has a lot of options to choose from
  • You can have your information hidden from the receiver
  • You can customize gifts
  • You can add as many items as you like to be delivered
  • Offers deliveries to other countries

Cons

  • No refunds if the goods are damaged during transit
  • No refunds for unsuccessful deliveries
  • Customer service can be slow
  • Deliveries are not always on time for distant areas

 

The Final Verdict

If you’re looking for a shop to get all you need to send gifts, Ferns n Petals is a terrific shop. They have categorized their gifts into different kinds and occasions, which makes the entire process easier. However, their policies on refunds can be too strict. If the item is damaged by the handler, you shouldn’t be expecting any refunds.

Clients have also mixed reviews. However, most negative reviews come from clients that are a bit further from town. While customers that were closer had given positive reviews.

If the person you plan on gifting is far from major cities, it may be best to search for another method of sending them gifts. If they’re near a town, though, Ferns n Flowers is an excellent site to buy them gifts from.

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FAQ Ferns N Petals Case Study Problem Definition

Why do I want to create an account?

Making an account will save your information to make purchasing and ordering simpler next time you choose to. It’s also free, so you won’t need to worry about extra charges.

Can I track my delivery?

Yes. You can monitor the delivery. At the top of the right side of the webpage, you’ll find “Track Order”. You’ll have to click on that, and it’ll request your order number. After adding the details, you click on “Track Now” to see the progress.

What time should I expect the orders to be delivered?

Unless stated or unless you chose midnight delivery, expect your order to be delivered within 8 in the morning to 10 in the evening.

How will I know if my order has been confirmed?

Once your order has been confirmed, you should receive an email and an SMS with your order number.

What’s “Midnight Delivery”?

You can have your items delivered at around 11 pm to 12 midnight for an extra fee.

What does “Delivery Attempted” mean?

It means that they have attempted to deliver the gift to the address, but either the receiver is not there, isn’t responding, or the receiver’s address was incomplete or incorrect.

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