Ferns and Petals Canada Customer Care

Ferns-N-Petals-Review

To demonstrate your love and support to your friends and family, the perfect gift needs to have the best quality. Among the most popular ways to do that is by giving them flowers. But for people who are too far away from their loved ones, the the simple act of giving need not be impossible.

Ferns n Petals is one of the online flower shops that can make this possible. You can also send gifts even if you’re in a different country.

In this article, we’ll take a closer look into Ferns n Petals to see what they can offer.

Ferns-N-Petals-Logo

Before we go on, you may be the type of person who prefers some video material to help you make your decision. You can watch this video on YouTube by “CREATORS”. The video will show you how professional and proper the packaging of Ferns n Petals is, and you’ll get an example of how the gifts will be delivered.

What is Ferns n Petals? Ferns and Petals Canada Customer Care

Founded and managed by Vikaas Gutgutia, this flower shop started back in 1994 before becoming the leading e-commerce for flowers and gifts.

Before adding different items, they first began with delivering arranged flowers. Now they have added presents to go along with the flowers. These items are cakes, chocolates, as well as accessories and perfumes.

Ferns n Petals now has a global reach, allowing clients to send gifts and bouquets to far countries.

The flower bouquets are arranged by local florists. They also have nearly 300 retail stores, making their gift and floral delivery possible.

They have a wide variety of flowers, plants, and gifts to choose from. And depending on your area, you may have your gifts delivered on the same day.

Who is this for?

Ferns n Petals is for everybody. They have a fantastic variety of bouquets that have been arranged by their network of florists. It’s a one-stop-shop for all gifting needs. You can add chocolates or cakes to your order of bouquets. You may even add gifts like clothing, stuffed toys, or even hire a live guitarist.

If you already have your personal florist, this may not be for you. But if you’re looking for something to get everything delivered in one go, Ferns n Petals is an excellent place to find exactly what you need.

What does Ferns n Flowers offer?

They almost have everything you need, being the one-stop-gift shop.  We’ll have a look at each category. Ferns and Petals Canada Customer Care

Ferns and Petals Canada Customer Care

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Flowers

Since they started out as a flower shop, they’re most famous for their flowers. They have a wide selection to choose from. You may choose from a bouquet of roses to a bouquet of carnations. You can even have your flowers arranged in a vase or a sleeve, apart from having the option to have the flowers mixed.

Their mixed bunch of roses is the website’s bestseller, but customers also have raved about their exotic flower selections.

What makes them unique is that you can have the flowers arranged in a box, vase, bouquets, or even a basket.

Plants

Although flowers are the most popular, some people prefer plants. Apart from adding more green to your home, they’ll also last longer than bouquets, making this gift more memorable. They have a wide selection for this also.

You can opt to send indoor or outdoor plants. They also included terrariums. Ferns n Petals doesn’t stop there, though. They also have seed packets, gardening tools, planters, self-growing kits, and even landscaping decors.

Cakes

Much like everything else, they offer a wide variety of cakes that can go well with the flowers or plants that you would like to give as a gift. They have categorized the cakes by occasion, so that you won’t have too much trouble looking through the full list.

You might also have the cakes include a personal message or even have a photo printed on them.

They also spply cupcakes and jar cakes in different flavors, if cakes are a bit too much for you.

Chocolates

For those who aren’t into floral bouquets and plants, you could even send a bouquet of chocolates. You can select from different brands of chocolate such as KitKat, Milka, Snickers, Cadbury, and even Ferrero Rocher. They have these chocolates arranged as they would with their bouquets.

Gifts

Ferns n Flowers might not be as powerful as it is today if they haven’t ventured into integrating different gifts to complement their bouquets. They’re able to include as many products as possible since they have so many retail partners. Their gifts can range from toys to home decor as well as books.

That is not all however, they also let you gift ‘experiences’. Like being serenaded with a guitar or even romantic getaways. However, the options will vary per city, and some countries may have limited offerings.

What is more, is that they also provide services like company gifts. You can send cakes and flowers that match the professional setting also. These can be sent to your long-time clients and business partners as a thank you gift.

Personalized Gifts

They also give you the choice to send a more personalized gift.  You can send customized mugs, lamps, caricatures, or even accessories. It is also possible to have your flowers, plants, cakes, and chocolates personalized too.

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How to Navigate the Site?

With so many products under a single website, it may be confusing for first-time visitors. Luckily they have categorized the gifts by type and event.

If you already know what you want to purchase, you can go straight ahead and click on the type of gift you are planning on purchasing.

If you’re just browsing and haven’t decided yet, you can try their “Occasions” type. They’ll suggest gifts fit for every sort of occasion. They sorted it out based on the festival, special events, or even simple gestures like congratulating or wishing them good luck.

If you want to add the item to your cart, you need to enter the postal code of the address of the person you’ll have it delivered to before paying at checkout.

How to order from Ferns n Petals?

App vs. Website

You may either use their site or mobile application to select your gift. You will need to make your profile first before you can buy anything from them. Either method is fine. You will also get the same offering from the site when you use their program.

Shipping and delivery

Before heading off to payment, Ferns n Petals will need a few more details from you.  They’ll need the address and the recipient’s contact info. You will also need to pick your date of delivery and the time you prefer it to be sent.

Some items can’t be sent to other countries. If it cannot find the address when you enter the postal code (also known as pin code), Ferns n Petals might not be able to deliver the item to that area yet.

Once done, your shipping fee will be calculated and finalized. Ferns and Petals Canada Customer Care

Payment

Ferns n Petals accepts payment from MasterCard, Maestro, Visa, American Express, Paypal, Debit Card, and even from digital wallets. They also accept Cash on Delivery.

Pros and Cons

Now that we looked into what they offer and how to order from them let us take a look at the pros and cons of buying from Ferns n Petals.

Pros

  • Has plenty of options to choose from
  • You can have your information hidden from the recipient
  • You can customize gifts
  • You can add as many items as you like to be delivered
  • Offers deliveries to other countries

Cons

  • No refunds if the goods are damaged during transit
  • No refunds for unsuccessful deliveries
  • Customer service can be slow
  • Deliveries are not always on time for distant areas

 

The Verdict

Ferns n Petals is a terrific shop to get all you need to send gifts. They’ve categorized their gifts into different types and occasions, making the entire process easier. However, their policies on refunds can be overly strict. If the item is damaged by the handler, you shouldn’t be expecting any refunds.

Customers have also mixed reviews. However, most negative reviews come from customers that are somewhat further from town. While customers that were nearer had given positive reviews.

It might be best to look for another way of sending your loved ones gifts if they live far from major cities. If they are near a city, however, Ferns n Flowers is an excellent site to purchase them gifts from.

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FAQ Ferns and Petals Canada Customer Care

Why do I need to create an account?

Purchasing and ordering will be easier the next time you decide to order if you have an account. You won’t be needed to fill up the information catalogue since your data will be saved. It’s also free, so you won’t need to be concerned about extra charges.

Can I track my delivery?

Yes. You can monitor the delivery. At the top of the right side of the webpage, you will find “Track Order”. You will have to click on that, and it’ll ask for your order number. After adding the details, you click on “Track Now” to see the progress.

What time should I expect the orders to be delivered?

Expect your order to be delivered from 8 in the morning to 10 in the evening, unless you chose to have it delivered at a specific time.

How will I know if my order has been confirmed?

Once your order has been confirmed, you should receive an email and an SMS with your order number.

What’s “Midnight Delivery”?

You can have your items delivered at about 11 pm to 12 midnight for an extra fee.

What does “Delivery Attempted” mean?

It means that they have attempted to deliver the gift to the address, but either the receiver isn’t there, is not responding, or the recipient’s address was incomplete or incorrect.

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