- Our Guarantee
We select only the finest quality items for your purchase. However, if you are dissatisfied with an item, please return it (according to the guidelines below) within 30 days of purchase. We will gladly exchange the item or credit your award account or credit card for the merchandise returned.
All returns require a Return Authorization. Please call 1-877-237-2972 to obtain complete instructions.
Claims for all merchandise that is defective, damaged or an error in production must be made upon receipt of merchandise WITHIN 7 DAYS and YOU MUST contact us by phone.
All products must be returned after contacting us in it's original packing material, be undamaged and in 100% salable condition for the product to be accepted.
PERSONALIZED ITEMS ARE NOT REFUNDABLE
Silk Flower Weddings.COM
5 Lyons Mall, Suite # 108
Lyons, NJ 07920
To help us maintain our quality standards and understand the reason for return, we ask that you complete the packing list, detailing the reason for return and indicate whether you prefer an exchange or credit. Enclose the list in the box you are returning and ship to us via insured Parcel Post or UPS Ground. We will promptly process it upon receipt.
It may take several business days to process your credit.
Shipping & handling charges are non-refundable.
Restocking fees may apply.
Ordering Information - We utilize *Paypal*, the internet most trusted payment service
You can place an order at your convenience by using any of these methods:
* Internet: Simply complete the View Cart Order Form located in check out and submit as indicated.
* Phone: Call 1-877-237-2972 from 9:00 a.m. - 9:00 p.m. MONDAY thru FRIDAY Eastern Standard Time
Our answering service will answer your phone call 24/7 and we will get back to you as soon as possible during non business hours.
* Shipping and Handling
Shipping and handling charges are automatically calculated on a per-item basis or you will be contacted if additional charges do apply
We Offer Expedite Shipping - CALL US
- Sales Tax
We are required by law to collect and remit applicable sales tax to each state for all purchases, including shipping and handling charges. When applicable, sales tax will be automatically calculated during check out or you will be contacted if additional charges do apply.
- Standard Delivery
Many items are shipped via UPS ground service directly from our Distribution Center. Unless you are notified of a back order situation, please allow 2 to 3 weeks for delivery of in-stock items.
Items ordered together may not necessarily ship together. When placing your order, please allow sufficient time for receipt of your order. Delivery charges, (stated in the item description) apply to delivery within the continental US only.
- Freight Delivery
Some larger items are delivered via common carrier. If your item requires delivery by this method you will be contacted to arrange for delivery. Please note, delivery time may vary. If your order consists of multiple items, all items may not be delivered at the same time. Delivery must be accepted as items become available.
We Offer Expedite Shipping - CALL US
Manufacturer's unforeseen product shortages or technical advances may necessitate the shipment of updated, or a different manufacturer's updated or similar product at no additional increase in cost. You will be contacted if substitution is possible or will be given a refund.
- Damaged Delivery
In the rare event that your order arrives damaged, note the damage on all copies of the delivery receipt before signing. Retain a copy, and contact Customer Service immediately toll-free at 1-877-237-2972 for further instructions. Inspect your order immediately. Save all packing materials, cartons, etc. All damages must be reported within 24 hours of receipt.
Due to our rapid order processing system, you must call us directly to cancel your order.
Shipping Outside the 48 Contiguous States
When placing an order to be shipped via UPS to Alaska, Guam, Hawaii, Puerto Rico and the Virgin Islands, an additional shipping charge will be automatically applied to your order. When placing an order to be shipped via freight, please continue to contact Customer Service for a custom quote of additional shipping charges.
- Expedited Shipping
Expedited delivery is available on select items for an additional charge per item. Please note: this charge is in addition to the standard shipping and handling fees (when applicable). If an item you place in your shopping cart can be expedited, you will automatically receive an option during checkout to upgrade your shipping.
- Pay by eCheck via Paypal
Using eCheck, orders may be paid by entering check information online to initiate the electronic clearing of your check. With this completely secure transaction, you will be prompted to enter information such as account number and bank routing number. As in paper check processing, clearance of your eCheck transaction may take a few days. Once the receipt of your funds is confirmed (usually within 4 business days), we will process your order.
The following check image explains where you will find the appropriate information for eCheck.
1. Bank Routing Number – this number will be 9 digits.
2. Account Number – Include all leading zeros and omit any spaces or characters.
In addition to the item number and description, is there any other information I need to submit when ordering?
Always be sure to indicate size, color or finish as appropriate. Simply follow the drop down menus on the item detail page to complete your selection.
Why do I need to supply phone numbers and my e-mail address when I place my order online?
It is imperative you include your e-mail address, fax (if applicable) and telephone number when placing an order online. This will allow us to quickly contact you should any questions arise with your order or to simply confirm your order if necessary.
If I am using a credit card for my purchase, what information do you need?
In addition to the card number, you must also indicate the card's expiration date and the full name as it appears on the card.
Am I responsible for figuring out the taxes and shipping costs for my order?
No, these calculations will be made automatically during the checkout process or you will be contacted if additional charges apply..
How will my order be shipped?
In-stock items are shipped via UPS ground or USPS service direct from our Distribution Center.
What is your return policy?
All merchandise returns require a Return Authorization. Please call 1-877-237-2972 to obtain complete instructions. Additional information is also located in the "Customer Service" section under "Returns."
What number do I call if I have questions about an order I have placed?
You may call our Customer Service Department at 1-877-237-2972 to either place an order or make inquiries. You may also Contact Us online, and we will reply back to your email.
What are your Customer Service hours?
Our Customer Service Department is available to assist you from 9:00 a.m. 5:00 p.m., Eastern Standard Time.
Our Customer Service Department is available to assist you from 9:00 a.m. 9:00 p.m., Eastern Standard Time.
What do you do with my e-mail address?
The information we collect is requested to confirm your order and provide shipping/delivery status on applicable items.
How to Inquire About Freelance Floral Work?
We are always looking for Freelance Floral Designers with Wedding Experience. Call to Inquire.